INDEPENDENT POOL AND SPA SERVICE ASSOCIATION 
Email: info@ipssa.com
Phone: 888-360-9505
Mailing Address: PO Box 254645, Sacramento, CA 95865

ASSOCIATE MANAGEMENT TEAM
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Rose Smoot IOM, CAE - Executive Director​​
 Email:​ rose@ipssa.com​
Duties: requests to and from BORD, associate member relations, governance information and requests for documents, IPSSA sick route oversight, Education Fund guidelines, grievance information, chapter governance tools, oversee finance team and IPSSA.com website updates.

Penny Gaumond - Resource Manager
Phone: (888) 360-9505 x2
Email: info@ipssa.com​
Duties: trade show materials requests, table top material requests, codes for water chemistry test, process orders from chapters for sick route coverage cards, IPSSA merchandise & book order fulfillment.

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Michelle Harvey - Project Associate and IPSSAN Editor
Email: michelle@ipssa.com; editor@ipssa.com
Duties: associate member relations, IPSSAN content, IPSSAN advertisements,
​website updates, social media content

FINANCE AND MEMBER SERVICES TEAM
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Frank McDonald- Finance Director
frank@ipssa.com
Duties: oversees day-to-day membership transactions and accounting. Prepares IPSSA financial reports, chapter shares and census report.
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Accounting
Phone: (888) 360-9505 x1
Email: accounting@ipssa.com
Duties: invoicing members, process payments, processes (financial) tax data, Swim Fund, track members that are water chemistry certified.

Alison Thompson - Membership Assistant
Phone: (888) 360-9505 x1
Email: memberservices@ipssa.com
Fax: 888-368-0432
Duties: membership applications, transfers, cancellations, change of address or contact information,
​auto-pay sign up or one-time payments, chapter rosters and chapter officer updates.

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INSURANCE HUB/ARROW

General Information/Certificate Requests: 800-833-3433
Insurance Billing Information: 844-574-1134
Email: insurance@cramercpa.com
Website: IPSSA Insurance | Arrow Insurance Service
​PO Box 2934, Rocklin CA 95677
Duties: general insurance information, certification requests and insurance billing inquiries