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IPSSA Membership Benefits
To qualify for membership, you must meet the following standards:
Be self-employed or employed in the pool and spa service and repair business and derive more than 50% of your income from it.
Attend as a prospective member three out of four meetings of the chapter you seek to join (the one in the closest proximity to your route). Click here to find the chapter nearest you.
Agree to and participate in sick route coverage pursuant to your chapter’s Standing Rules.
Maintain liability insurance. IPSSA members may obtain group liability insurance through an IPSSA-affiliated company.Click here for more information on insurance.
Pass IPSSA’s Water Chemistry Certification Examination. Check the information to the left for more details on the exam.
Meet any additional requirements as may be required by IPSSA Inc. or your chapter.
All IPSSA members are encouraged to maintain current business and professional licenses required in their geographic locations.
No chapter in your area? In states where we already have chapters established, it only takes ten people to start a new chapter. Please contact the regional director for information and assistance.
How do I apply for membership?
Contact the chapter nearest your route for specific information on its requirements. This may include a written test or oral interview. Membership applications are only available through the chapter.
Expansion into other states is a goal for IPSSA, and the process involves many steps, many volunteers to get it started and much time. If you can help IPSSA in this process, contact our executive office. In general, 200 members are needed to establish IPSSA in a new state.
What is the cost of joining IPSSA?
Initiation fee (set by each chapter) and monthly fees, which include chapter dues, insurance premiums and other fees.
By joining IPSSA, you will become professionally affiliated with the largest pool service industry organization in the world.
IPSSA’s 3,800 members…
Help each other in time of illness or injury by covering each other’s routes.
Experience educational opportunities through chapter meetings where IPSSA’s Associate Members (major manufacturers, distributors, service related companies) provide presentations and assistance to members. Click herefor more information on chapter meetings in your area.
Through IPSSA Management Company receive excellent group liability insurance, hazmat coverage, and a $50,000 life insurance policy. Click here for more information.
Have access to sample forms and contracts.
Receive a subscription to our monthly newspaper, The IPSSAN, which includes important industry updates, tech tips and educational articles.
Enjoy many discount advantages.
Get free water safety materials to share with customers.
To learn more about the benefit of IPSSA sick route coverage, please watch this short video .
The IPSSA Water Chemistry Certification Exam is based on IPSSA’s Basic Training Manual-Part 1. To order a copy of this book call 888-360-9505 during regular business hours. Payment for telephone orders can be made by Visa or MasterCard.
The exam is offered on-line at no cost.
To take the exam on-line, write to or call 888-360-9505 to obtain a log-in ID and password.
• When requesting a log-in ID and password, we will need your full name, company name, mailing address, telephone number, e-mail address, and the name of the chapter you wish to join (if known).
• You will receive your log-in ID and password no later than the next business day.
• The IPSSA Water Chemistry Certification Exam contains 50 questions.
• You may refer to your copy of the IPSSA Basic Training Manual-Part 1 when taking the exam, but you only have 60 minutes in which to complete it.
• During the 60 minutes you can go back and change answers. You will not be able to answer any questions after your 60 minutes expire.
• You must get 90% or more of the questions right in order to pass. After you have completed the exam on-line, you will be notified of the results immediately.
• There are a limited number of times you can take the exam with the same log-in ID and password.
• Click here to request a login ID and password. Please give us your name as you want it to appear on your certificate, your postal address, telephone number, email address and location of the chapter you wish to join.
Member Insurance Benefits
IPSSA members have the opportunity to purchase group general liability and life insurance through Arrow Insurance Service. Each member is covered for one million dollars per covered claim with an annual aggregate limit of three million dollars; the life insurance limit is $50,000 for members under age 70.
The Arrow Insurance Service plan offers the service technician many benefits, including increased coverage for the type of claims most often faced by the pool service industry. A low $500 deductible applies to property damage claims and certificates of insurance additional insured endorsements are provided at no cost.
The following questions are some of the most frequently asked by IPSSA members concerning Arrow Insurance coverage. The answers to these questions are designed to provide general insurance information only and not intended to replace specific policy terms and conditions.
Are claims for employees covered under the plan?
Yes, but all employees must be covered by the insurance plan and insurance premiums must be paid for each worker. Claims resulting from the acts of an uncovered employee will not be paid.
Are there any exceptions to the employee rule?
Yes. Spouses of members need not pay an additional premium under the group liability plan and minor children are covered without charge if working for the covered member parent. An employee need not be added, however, if servicing pools only temporarily, for example, while the member is vacationing.
Can I refer work to independent contractors?
Yes, provided that the independent contractor has general liability insurance with limits of at least $1,000,000. You must obtain a certificate of insurance and IPSSA should be named as an "additional insured". Each chapter should consider keeping a file of often-used subcontractors, thereby eliminating the need for each member to secure proof of insurance.
I'm considering getting involved in the pool and spa building trades. Does this insurance plan provide coverage?
Construction activities are excluded from coverage under the group insurance program. Pool building and remodeling presents hazards beyond that which the pool technician regularly encounters. Our very low rates are not adequate to include construction coverage on the IPSSA plan. Arrow Insurance Service offers additional coverage for pool construction at an additional cost.
Members involved in remodeling work can add optional remodeling coverage, however, with rates beginning at just $27 per month. Call Arrow Insurance (800)833-3433 for details.
Am I covered for pool inspections?
Yes, however coverage is limited to $50,000 for damage to property. Pool inspections are more complex than many appreciate and should be performed only by qualified individuals.
Are there any limitations concerning vinyl-lined or fiberglass pools?
Members servicing fiberglass or vinyl lined pools should be aware that damage to the liner is not covered if the damage occurs from the draining of water. Other damage resulting from water drainage, however, will be covered as usual.
What is the most common type of claim reported by pool technicians?
Water damage resulting from failing to turn off a fill hose is the most common type of claim reported. Damages typically range from a few hundred to many thousands of dollars. In one case, over $250,000 was paid when overflowing water caused damage, to a home. Members are encouraged not to add water to pools. If water must be added, we suggest leaving your keys on the hose bib until the pool is filled.
Am I covered if a house burns down due to my negligence in fixing a heater?
Yes. Coverage is provided for property damage resulting from fire, if the damage was due to your negligence. Coverage is provided for up to one million dollars coverage following the $500 property damage deductible.
What if I am sued in small claims court?
Notify Arrow Insurance by mailing or faxing us the legal documents. Attorneys are not permitted in small claims court so you will be defending yourself in this action. Bring any witnesses and all documentation which supports your argument that you were not at fault. If you are in California, you have the right to appeal a judgment against you, but the appeal must be filed within a specified time limit. Check with the court clerk if in doubt.
Is there coverage for chemical spills?
Members are covered to $10,000 for the expenses incurred in cleaning up a hazardous material spill and coverage is included for pollution-related claims to a limit of $50,000.
Can I increase my life insurance limits?
All members under age 70 have $50,000 life insurance coverage. Optional limits to $100,000 are available for an additional charge.
Is my office covered?
We can add coverage for offices, stores and warehouses at a small additional monthly charge. Contents coverage is also available to cover stock, equipment and merchandise.
How do I obtain a certificate of insurance?
• Call Arrow Insurance Service at (800)833-3433; or
• Fax a request to Arrow Insurance Service at (805)955-9535; or
• E-Mail a request to Arrow Insurance Service from either
What other coverage is available?
Arrow Insurance Service offers the pool and spa service industry these additional coverages:
• Commercial truck insurance (in some states)
• Workers compensation
• Group health
• Personal auto, home and life insurance
Quotations can be obtained by phone at